Job Description

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work in 2025.

Property Name: Vista Estero, Paseo Estero I, Paseo Estero II

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders — and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners — including close collaboration with our Resident Services team.

Responsibilities:

• Performs administrative duties (sorts and distributes mail, prepares correspondence, posts and distributes tenant notices and serves as a liaison with internal and external vendors)
• Maintains office supplies and equipment; obtains vendor quotations, as needed
• Answers incoming calls and routes messages appropriately
• Ensures organization of front desk
• Complies, maintains, and updates company files
• Assists and monitors Community Policies and House Rules
• Supports residents with work orders and maintains work order log. Ensures work orders are completed and follows up with residents to assure satisfaction
• Assists in new resident application process
• In the event of building emergencies (flood, fire and riots) notifies appropriate emergency or management personnel. Maintains familiarity with emergency evacuation procedures and building systems. (elevator, water shut-off and gas shut off)
• Attends in-house and offsite trainings and company events, as required
• Performs other duties as required

Qualifications:

To perform this job successfully, an individual must be a individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• High School Diploma/GED equivalent and a minimum of one-year related receptionist or administrative experience or a combination of education and experience

Knowledge, Skills, and Abilities

• Proficiency using Microsoft Office (Excel, Word, PowerPoint and RealPage) highly preferred
• Demonstrated ability to exercise good judgment and discretion in handling confidential materials and matters
• Excellent interpersonal skills and ability to deal with problems and handle residents and customers in a calm, empathetic manner. Sensitivity to issues facing homeless, disabled and elderly populations
• Strong written and verbal communication skills
• Demonstrated ability to complete assigned tasks independently and ability to meet deadlines using demonstrated time management skills
• Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

PAY RANGE

$26.92 - $30.29 Hourly - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details )

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

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