Job Description

Job Description

The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

Job Responsibilities:

• Answering and efficiently handling or directing incoming calls
• Maximizing opportunities to confirm nightlife reservations sales
• Inputting nightlife reservations in the appropriate computer systems
• Providing callers with necessary confirmation
• Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
• Listening and documenting information accurately while on calls

Qualifications

• Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
• Willingness to work a flexible schedule that varies according to business needs
• Must be able to work swing shift and weekends
• Reading and communicating (writing and speaking) fluently and professionally in English
• Knowledge of languages additional to English is preferred
• Minimum of one year work experience in a high-volume call center
• Previous Nightclub experience desired
• Must be computer literate and proficient in MS Office
• Must be able to type at least 30 WPM
• Requires the ability to work efficiently and within a team environment

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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