Bilingual Customer Service Representative (Spanish & English) Job at AV Staffing Solutions, Ocala, FL

VTFFSFJQOC8wT2xFQjN4U3BtNmI0eEkyTHc9PQ==
  • AV Staffing Solutions
  • Ocala, FL

Job Description

Bilingual Customer Service & Technical Support Representative (Spanish/English)

Remote – NY – prefer near Plainview, NY or near Ocala, FL

$17 - 18/hour + overtime | 24/7 operation

We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day, 24/7 call center .

Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You’ll Do

  • Provide excellent customer service via phone and chat in Spanish and English
  • Greet customers, verify accounts, listen carefully, and show empathy
  • Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
  • Use tools such as Freshdesk, Sonar CRM and other internal systems
  • Document all interactions accurately and follow procedures/SLAs
  • Escalate complex issues to senior technicians when needed

What You Bring

  • Fluent Spanish & English (spoken and written)
  • 1+ year of customer service experience (call center/help desk preferred)
  • Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
  • Strong typing and multitasking skills (navigate multiple systems while assisting customers)
  • Professional, patient, and calm with upset or frustrated customers
  • Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
  • Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
  • Reliable wired internet and a quiet, distraction-free workspace

Pay & Schedule

  • Pay: $17–18 per hour, depending on experience
  • Overtime available
  • Paid training
  • Open Positions (2):
    1. Position 1 – Confirmed Schedule:
      • Saturday through Wednesday, 2:00 PM – 11:00 PM
    2. Position 2 – Anticipated Schedule (pending final client approval):
      • Friday through Sunday, plus 2 weekdays (Monday–Thursday)
      • Hours: either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM
  • Breaks: Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)
  • Flexibility: Ability to cover other shifts as needed

Why Apply?

  • Remote work with a customer-focused, remote-friendly team
  • Opportunity to build both customer service and technical support skills
  • Supportive team environment

If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we’d love to hear from you. Apply today!

Job Tags

Hourly pay, Contract work, Live in, Shift work, Night shift, Weekday work

Similar Jobs

Confidential

Public MiddleSchool ESL Teacher-Hangzhou Job at Confidential

 .... Native speakers from the UK, USA, Australia, New Zealand, South-Africa, Canada, or Ireland only. Working hours:Less than 12 teaching hours per week + office hours(8:00am - 5:00pm)***SEPTEMBER START**** WE PROVIDE THE FOLLOWING: Paid Visa/Work Permit transfer... 

Senior Helpers – San Francisco

Entry-Level Caregiver - Paid Training Provided - $21-$26/hr Job at Senior Helpers – San Francisco

Interested in starting a career as a caregiver? Were hiring entry-level caregivers in San Francisco and provide paid training to help you succeed as a caregiver on the job. If youve cared for a family member or loved one, that experience counts. Pay & Perks:... 

US Veterans Health Administration

Dental Assistant Job at US Veterans Health Administration

 ...Summary This Dental Assistant position is located in Dental services at the VA Boston Healthcare System, located at the Jamaica Plain location. This position is full-time at 40 hours per week. Learn more about this agency This job is open to The... 

HamayaGroup LLC

IT Trade Floor Support Engieer Job at HamayaGroup LLC

 ...Job Summary Candidate must have worked in banking sector, specially trading floor, with IT Hardware - laptop desktop. 9 hours shift. Shift timing will be declared once we finalize the candidate. Please find the below JD of this requirement. Trade Floor... 

Archdiocese of St. Louis

External Cantor Job at Archdiocese of St. Louis

 ...ability with clear diction, intonation, and expression suited to liturgical music. Basic music reading skills and familiarity with Catholic liturgical repertoire. Understanding of Catholic liturgy, including the structure of the Mass and liturgical calendar....