Job Description
Gallery Attendant The Gallery Attendants are reliable, strong customer service-oriented individuals who combine the responsibilities of gallery safeguarding with conveying museum information. Gallery Attendants are responsible for overseeing the gallery spaces (The Frick Art Museum [FAM] the Car & Carriage Museum [CCM] and Clayton) and protecting the art and exhibits while ensuring a positive museum experience by providing exemplary customer service. The Gallery Attendants are key members of the Frick’s visitor-centered staff.
- Must have a commitment to fostering a workplace culture of Equity and Inclusion.
- This is a United Steelworkers represented position.
Reports to: Director of Safety and Security
Hours: Varied hours, evening and weekend hours required, up to 28 hours/week
Status: Part-time, hourly
Hourly Rate: $16.39
Responsibilities:
- Commitment to fostering a workplace culture of equity and inclusion.
- Serve as a liaison to visitors while promoting safety of the museum, communicate clearly and consistently with visitors to ensure a positive museum experience.
- Enforce museum guidelines in a clear and friendly manner.
- Assist in visitor data collection.
- Monitor visitors in gallery spaces to provide smooth flow of visitation, prioritize artwork and visitor safety during regular museum hours, onsite programs, and special events.
- Serve as internal first responders, including by assisting visitors and staff with basic first aid and by contacting emergency services as needed.
- Completes and submits internal incident reports as needed.
- Monitor site‐wide HVAC system and troubleshoot basic problems with the proprietary software.
- Assists in monitoring temperature and humidity levels throughout FAM and CCM which may include monitoring basic operations of the HVAC equipment, responding to alarms, tracking history, etc.
- Works in Clayton, FAM and the CCM to ensure that visitors, staff, and the collections are properly attended to.
- Attend staff exhibition trainings, museum-wide trainings, and all staff meetings as able.
- Handles other duties as requested.
Qualifications:
- Enthusiastic attitude with experience in customer service.
- Able to engage the public in a friendly professional manner.
- Comfortable interacting with individuals of all ages, abilities, and backgrounds.
- High degree of reliability and trustworthiness.
- Computer experience with Windows required; experience with Windows based security systems preferred.
- Clearance of a criminal background check.
- Flexibility in scheduling to cover other shifts as needed and the ability to respond quickly to scheduling changes.
- Successful completion of museum-sponsored verbal de-escalation, first aid, and CPR training.
- Physical ability to access all areas of Clayton, Frick Art Museum, and the Car & Carriage Museum (includes stairs).
- Must be able to work occasional evening events (opening receptions, performances, educational programs)
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Job Tags
Hourly pay, Part time, Shift work, Weekend work, Afternoon shift