Help Desk Agent Job at System One, Lynchburg, VA

VmxVTFNQODQzZTFERFhOU3BHU2U0QmM0TGc9PQ==
  • System One
  • Lynchburg, VA

Job Description

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work model, in support of our client in Lynchburg, VA. This is full-time opportunity, with M-F work days. Candidates must be local to Lynchburg and surrounding to be considered .

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution.

Responsibilities:
  • Provides Help Desk support to customers for all areas related to Information Systems.
  • Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems.
  • Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed.
  • Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
  • To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.
Ideal Background
  • General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
  • Ability to use Help Desk software.
  • Working knowledge of current corporate PC-based desktop environments.
  • Ability to gain knowledge of total IS responsibilities and contacts.
  • Be familiar with the company’s safety and health policy and program.

Ref: #161-Managed Staffing Charlotte


System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job Tags

Long term contract, Full time, Contract work, Local area

Similar Jobs

AO Globe Life

⭐Hiring Immediately | Work From Home Customer Support Representative - Entry Level Job at AO Globe Life

 ...Work From Home Customer Support Representative Entry Level | Hiring Immediately Join a Fast-Growing Remote Team & Start Your Career From Home Were currently...  ..., and build a long-term career in customer service. In todays digital-first world, companies are... 

CIMP-3D

Part Time - Audio/Video Production Assistant - Intercollegiate Athletics Job at CIMP-3D

 ...JOB DESCRIPTION AND POSITION REQUIREMENTS Penn State Intercollegiate Athletics is searching for Audio/Visual Production Assistants for live video board productions, live event streaming, and feature highlight editors covering all 31 varsity teams. Live events produced... 

Good Samaritan

RN Long Term Care (LTC) Job at Good Samaritan

 ...wellness outcomes, especially targeting underserved communities. We are currently seeking a dedicated and compassionate Registered Nurse (RN) to join our Long Term Care team. The successful candidate will have a profound opportunity to make a meaningful impact on the lives... 

MS Freight

Class A CDL OTR Drivers Job at MS Freight

Experienced OTR Drivers, come grow your Driving Career here atMS Freight - MS Express Logisitics - MS Freight Brokerage! Our...  ...Memphis, TN - Jackson, MS - Grenada, MSRequirements: Valid Class-A CDL 2 years driving experience Clean driving record required... 

Lighthouse Medical Staffing

Radiologic Tech / CT tech - $2,570/week - Lake Isabella, CA - 296345 Job at Lighthouse Medical Staffing

 ...Radiologic Tech / CT tech - Lake Isabella, CA We are seeking an experienced Radiologic Tech / CT tech for a travel assignment in Lake Isabella, CA. This is a great opportunity for a qualified professional looking for consistent hours, competitive pay, and a streamlined...