Job Description
Member Advocate I
Location: Remote (Travis County, TX)
Starting Rate: $17.00/hour (based on experience)
Shift: Monday-Friday - 6:00 AM - 7:00 PM CST or 8:00 AM - 5:00 PM CST
(Overtime available as needed)
Dean's Professional Services is actively seeking a Member Advocate I to join a collaborative care management team supporting member services and compliance initiatives. This is a fully remote, weekday opportunity offering long-term stability, growth potential, and the ability to make a direct impact on healthcare access and service coordination.
Responsibilities:
- Act as an advocate for members and serve as a liaison between the Health Plan and Provider(s) to ensure availability and access to care
- Establish a community presence, promote member education, and identify and resolve systemic barriers limiting access to appropriate care
- Receive, investigate, and respond to member complaints and formal grievances in accordance with established grievance procedures
- Identify and resolve access and cultural sensitivity issues reported by Member Services staff, state entities, providers, advocacy organizations, and members
- Participate in local community organizations to gain insight into members' special healthcare needs and assist with updating educational materials
- Serve as a primary point of contact for member advocacy groups, human services agencies, and state entities
- Maintain confidentiality in accordance with HIPAA guidelines
Qualifications:
- High School Diploma or GED (required)
- Minimum of 3 years of customer service experience
- Medicaid and/or Medicare experience (preferred)
- Strong computer proficiency with the ability to navigate multiple systems
- Excellent communication, organizational, and time-management skills
- Ability to work independently in a fully remote environment
Why Join Us?
- Comprehensive benefits package including healthcare, dental, vision, and 401(k)
- Long-term 12-month assignment with potential for extension or conversion
- Fully remote, weekday schedule supporting work-life balance
- Opportunity to support meaningful healthcare programs and improve member outcomes
- Supportive, professional, and compliance-driven team culture
Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 professionals nationwide by matching talent with opportunity based on skill, experience, and culture fit. We provide temporary, temp-to-hire, and direct hire staffing solutions across healthcare, administrative, and hospitality sectors.
Apply today at or call for more information.
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Job Tags
Contract work, Temporary work, Local area, Remote work, Monday to Friday, Shift work, Weekday work