Job Description
Process Optimization Specialist, Store Operations Nike Direct NA
WHO YOU’LL WORK WITH
You’ll sit within North America Store Operations, partnering closely with the Workload Management & Communications team. This group connects strategy to store reality—turning ideas into executable work. You’ll collaborate across Brand Marketing, Visual Merchandising, Technology, Human Resources, Learning & Development, Nike.com, Analytics, and Business Operations.
WHO WE ARE LOOKING FOR
This role is for a sharp operational thinker who thrives on making complex work simpler. The Process Optimization Specialist brings structure, discipline, and momentum to Store Operations—balancing speed with precision. They understand how stores run, how work flows, and how small process improvements create outsized impact. This person is comfortable managing multiple priorities, translating strategy into action, and building tools that teams actually want to use. They bring curiosity, resilience, and a collaborative mindset, with the confidence to lead work across functions and the humility to learn the business from the ground up. Above all, they care deeply about the store athlete experience and believe great operations are invisible—but essential.
Requirements
- Open to work in North America
- Minimum 2 years of project or program management experience
- Bachelor’s degree in Business, Operations, Supply Chain, or related field. Will accept any suitable combination of education, experience and training
- Experience working cross‑functionally in fast‑paced environments
- Proficiency with project management tools such as Asana, Aha, Jira, or Confluence
WHAT YOU’LL WORK ON
You’ll help shape how work moves through North America Store Operations. From intake to execution, you’ll streamline processes, clarify communication, and ensure stores receive the right work at the right time. Your focus is simple: reduce friction, elevate consistency, and make it easier for stores to win.
Key responsibilities
- Review, assess, and execute incoming requests aligned to Store Operations priorities
- Support workload planning and task delivery for stores, ensuring consistency and process adherence
- Optimize processes across Back‑of‑House, Front‑of‑House, Technology, and Online‑to‑Offline operations
- Build and maintain clear project plans, tools, and documentation that scale across the geography
- Partner with cross‑functional teams to deliver store tests and operational initiatives
- Manage multiple workstreams simultaneously while meeting tight timelines
- Continuously identify opportunities to improve how teams plan, communicate, and execute
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the .
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