Job Description

We have a current opening for a Production Support Coordinator and are actively reviewing applications.

The Production Support Coordinator will support the Production and HR Teams in all training matters, including but not limited to tracking, managing policies, periodic reporting, and analysis of key metrics.

Schedule: Mon-Fri, typical daytime hours

Training 
•    Perform quarterly audits of training matrix, communicate results of audits with Production Team 
•    Participate in Food Safety and Quality Audits
•    Develop training plans for coaching, train the trainer, etc. 
•    Establish training structure and manage the training process for all production related training
•    Communicate with trainers, trainees, supervisors, and managers to train new bid holders and backups
o    Identify trainer to train employee on the shift they will be working on and provide proper training documents
o    Notify RTOs and UGP Managers what training is needed
o    Follow up on progress of training throughout training period

Reporting
•    Develop and manage KPIs for training processes
•    Run and analyze series of reports for various departments (Finance, Safety, Controlling, etc.)
•    Run indirect labor reports

Record Keeping
•    New hire evaluation process: follow up with Supervisors on evaluations are due; follow up with trainers to determine where new hire is at regarding training
•    Maintain electronic tracker and binder for all hands-on training: LOTO, Aerial Lift, Forklift, etc. 
•    Manage documentation for all training sessions
•    Create tracker for operator qualifications 
•    Audit training records to make sure all employees are up to date for initial and annual training

Miscellaneous:
•    The creation/updating of work instructions/SOP’s with the assistance of cross functional team members. 
•    Cross functionally with FOX and supporting functions on learning and development activities that come from problem solving events. (kaizens, A3’s RCA’s)
•    Work closely with HR team and line managers
•    Participate in internal and external audits
•    Provide training to new Supervisors on training platform (Intelex or QDMS)
•    Maintain an effective relationship with all trainees and trainers
o    Gather and evaluate information from employees and management on previous training to identify weaknesses and areas in need of additional training
•    Coordinate monthly meetings with supervisors and managers to address areas of improvement needed in training program 

•    1 to 3 years of experience preferred
•    SAP Experience a plus
•    Advanced knowledge and experience in Excel 
•    Microsoft Access experience an asset
•    Excellent organizational and time-management skills
•    Strong analytical skills
•    Effective communicator and collaborator
•    Self-starter with ability to recognize process-improvement opportunities
•    Experience with training platforms (i.e. Intelex, QDMS)

Artificial Intelligence Disclosure
As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

Careers with caring built in - discover our benefits here .

The base salary range for this position is $64,000-$72,000 annually . Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.

In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits.

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at .

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
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Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic. 

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

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