Job Description

***This role is based at our corporate office in Memphis, TN***

Exceptional Hospitality Starts with You

This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. The Distribution Services team plays a critical role in Hilton's Global Distribution Organization. We build automated solutions and design processes that aid in the execution of the compensation terms of Hilton's partner agreements with Online Travel Agencies, Travel Management Companies, Meeting Planner Companies (Group Intermediaries), and key accounts globally. As a Specialist, Travel Agent Inquiries, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Travel Agent Inquiry team reporting to the Senior Manager, Travel Agent Inquiries you will work on projects including supporting the travel agency and travel partner commission needs of more than 9,000 hotels around the world.

What you'll do during a typical day:

• Facilitate the commission payment process cycle through researching and resolving inquiries to ensure Hilton accurately pays and bills commissions.
• Balance customer care calls and emails regarding travel planner commissions.
• Assist hotel with payment adjustments via the manual adjust form process and resolution of inquiries on behalf of our hotels.

How you'll collaborate with others:

• Provide assistance and analysis to support ongoing account management of key business partners.
• Support team on projects and meeting production goals.
• Collaborate across Distribution Services to achieve departmental goals.

Deliverables you'll take ownership of:

• Assist with monthly reconciliation review and reporting to key business partners.
• Complete ad-hoc and special projects as needed.

What It Takes to Make the Stay

You have these minimum qualifications:

• One (1) year of customer service experience
• Beginner proficiency with Excel (e.g., data entry, formatting, sorting, filtering, and use of simple formulas)
• Strong written and oral communication skills

It would be useful if you have:

• AA/AS Associate's Degree or BA/BS Bachelor's Degree
• Intermediate proficiency with Microsoft Office Excel (e.g., use of formulas and functions, pivot tables, data validation, and creation of structured spreadsheets for analysis and reporting)
• Experience with processing or reconciling commissions or other vendor-related payments

• Experience in Revenue Management, Sales, Finance, Hospitality Management, or related industry

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune . With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

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